Exchange Policy
Need a Different Size or a Different Piece?
We understand that finding the perfect fit online isn’t always easy. That’s why Nayora offers an exchange option for eligible purchases.
SIZE EXCHANGE
If the size you ordered is not appropriate or does not fit you correctly, you may request an exchange for another available size.
This applies to:
* Rings — if your selected ring size is not suitable
* Bracelets — if your selected bracelet size is not suitable
* Other size-specific jewellery, where applicable
The requested size is subject to availability.
The jewellery must be unused, unworn and in its original condition, along with its original packaging and accompanying materials.
EXCHANGING FOR ANOTHER PRODUCT
You may also exchange your purchased jewellery for another eligible Nayora product.
The replacement product must be:
Equal to or higher in value than the original product purchased.
For example:
Original product: ₹10,000
New product: ₹10,000 → Exchange allowed
Original product: ₹10,000
New product: ₹12,000 → Exchange allowed by paying the ₹2,000 difference
Original product: ₹10,000
New product: ₹8,000 → Exchange not available
The value of the replacement product must never be lower than the value of the original product.
Any applicable price difference for a higher-priced replacement must be paid by the customer before the exchange is processed.
EXCHANGE CONDITIONS
For an exchange to be accepted:
* The exchange request must be raised within 7 days of delivery.
* The jewellery must be unused and unworn.
* The product must be returned in its original condition.
* Original packaging, pouch/box, guarantee card and other accompanying materials must be included.
* The product must pass our quality inspection.
* The requested replacement must be available.
* Customised or personalised products may not be eligible for exchange.
Jewellery showing signs of wear, damage, alteration or improper handling may not be accepted for exchange.
HOW TO REQUEST AN EXCHANGE
1. Contact Nayora
Share your order number and the reason for your exchange.
2. Get approval
Our team will review your request and confirm eligibility.
3. Send the product back
Follow the return-shipping instructions provided by our team.
4. Quality inspection
Once received, our team will inspect the jewellery.
5. Receive your new piece
After approval, your replacement jewellery will be processed and dispatched.
IMPORTANT
No returns or refunds are offered.
Our exchange facility is provided only for eligible size exchanges or exchanges for another Nayora product of equal or higher value, subject to the conditions above.
NAYORA — Crafted to be yours.
