Refund Policy
For Nayora (925 Sterling Silver Jewellery, nayorajewels.com), here are the standard policies and guidelines regarding returns and refunds:
1. Eligibility for Return / Exchange
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Condition: Items must be unworn, unused, undamaged, and returned in their original packaging along with all authenticity tags, certificates, and invoices.
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Damaged or Wrong Items: If you receive a damaged, defective, or incorrect piece, you must notify customer support within 24–48 hours of delivery with unboxing photos/videos as proof.
2. Non-Returnable Items
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Customized or personalized jewellery.
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Clearance / Final sale items.
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Items damaged due to improper care or wear and tear after delivery.
3. Refund Procedure
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Once the returned item is received and passes quality inspection, the refund or exchange is processed.
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Refunds are usually issued back to the original payment method (or as store credit, depending on the store’s option) within 5–10 business days.
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Shipping fees are generally non-refundable unless the return is due to a seller error (e.g., damaged/defective product).
4. How to Initiate a Return or Query
To raise a return request or clarify order-specific refund details, contact their official support team directly:
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Email:
connectwithnayora@gmail.com -
Phone / WhatsApp:
+91 8700455838 -
Website: nayorajewels.com
(Note: If you purchased from Nayara Jewelers or Nayura, return windows range between 7 to 30 days depending on the specific brand).
