Privacy Policy

Below is the complete, professionally rewritten Privacy Policy for Nayora. It incorporates all your original provisions, improves readability and legal structure, and incorporates the Lifetime Service Shipping Clause directly into the core sections.

PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how Nayora collects, receives, stores, uses, processes, discloses, transfers, protects, and otherwise handles your personal information when you access, browse, interact with, or make a purchase from our website, or otherwise communicate with us regarding our products and services.

Throughout this Privacy Policy, the terms “we”, “us”, “our”, and “Nayora” refer to the brand, its owners, operators, affiliates, representatives, service providers, successors, and authorised persons. This policy applies to all visitors, registered users, customers, and any other individuals accessing our website or services.

By accessing or using our website, placing an order, submitting information, or interacting with Nayora, you consent to the collection, storage, use, processing, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, please do not access or use our website or provide any personal information to us.

This policy should be read alongside our Terms of Service, Shipping Policy, Return and Exchange Policy, and any other legal notice published on our platform. We reserve the right to modify this Privacy Policy at any time, and changes become effective immediately upon posting to the website.

1. APPLICABILITY AND USER CONSENT

This Privacy Policy applies to all interactions with Nayora across our website, mobile site, customer support, social media, promotional channels, and order channels.

By voluntarily providing your personal data, you explicitly consent to its use for the purposes outlined in this policy, including receiving transactional updates, customer service notices, shipping details, return communications, and marketing updates (where permitted or opted-in). If you share information regarding another individual (e.g., gift recipient or authorised representative), you confirm that you have full authority to grant us permission to use that data in accordance with this policy.

2. INFORMATION WE COLLECT

We collect various types of information depending on how you use our services:

  • Personal & Contact Details: Full name, email address, phone number, shipping address, billing address, account credentials, order history, purchase preferences, review submissions, and support communication records.

  • Technical & Usage Data: IP address, device type, browser specifications, operating system, time zone, referring URLs, pages visited, click activity, scroll patterns, cart and wishlist activity, session durations, and general navigation details collected via cookies, pixels, and web beacons.

  • Preferences: Voluntary information regarding product categories, gift preferences, sizing, color choices, and general feedback.

  • Sensitive Data: We do not ordinarily collect sensitive personal data unless strictly required for lawful compliance, identity verification, fraud investigations, or dispute resolution.

3. INFORMATION COLLECTED DIRECTLY FROM YOU

We collect information you directly submit when you place an order, create an account, sign up for marketing messages, participate in a promotion, write a review, or communicate with us via email, WhatsApp, phone, or website forms. If you refrain from providing requested data, certain features or order-processing services may be unavailable. We maintain records of all support queries, correspondence, and attached files to resolve issues and enhance service quality.

4. INFORMATION COLLECTED AUTOMATICALLY

Whenever you navigate our site, automated tools log operational data including IP address, network details, entry/exit pages, date/time stamps, cart abandonment details, and performance diagnostics. This data helps us optimize platform functionality, prevent security breaches, personalize the user experience, and refine marketing performance.

5. INFORMATION FROM THIRD PARTIES

We may receive data about you from external partners, including payment processors, logistics partners, advertising networks, fraud prevention services, customer engagement channels, and social media platforms. Information shared may include payment confirmations, delivery status updates, ad performance metrics, and risk indicators. Third-party data handling remains subject to the respective third party’s independent privacy policies.

6. PAYMENT INFORMATION

All monetary transactions are processed through secure third-party payment gateways, bank partners, and digital wallet providers.

  • Nayora does not store full credit card, debit card, or banking credentials on its servers.

  • We receive only limited confirmation details, such as transaction IDs, payment status, masked card details, and payment method, to verify and complete orders.

  • Financial data handling is subject to the security standards and privacy terms of the relevant payment gateway.

7. LIFETIME SERVICE & SHIPPING CHARGES

Nayora may offer lifetime services or coverage on select products as specified under our brand policies.

  • Shipping Responsibility: All shipping, transit, courier, logistics, insurance, or custom duty charges required to send products to Nayora for evaluation, servicing, maintenance, or repair—as well as the return shipping cost to deliver the serviced item back to the customer—shall be borne exclusively by the customer.

  • No Reimbursement: Nayora does not cover, compensate, or reimburse any transportation or handling costs associated with lifetime service requests.

8. HOW WE USE YOUR INFORMATION

We process and use your data for legitimate operational, legal, and business purposes, including:

  • Processing, fulfilling, and updating orders, shipments, and returns.

  • Managing user accounts and providing customer support.

  • Improving website layout, product offerings, speed, and overall user experience.

  • Personalizing product recommendations, promotional material, and marketing campaigns.

  • Administering contests, surveys, and promotional activities.

  • Preventing, investigating, and mitigating fraudulent, unauthorized, or illegal activities.

  • Complying with regulatory obligations and legal obligations.

9. MARKETING & PROMOTIONAL COMMUNICATIONS

We may send you marketing messages, brand updates, sale announcements, and special offers via email, SMS, WhatsApp, or other direct channels if you have provided consent or where allowed by law.

  • Opting Out: You may unsubscribe from marketing messages at any time using the link provided in the message or by contacting customer support.

  • Transactional Messages: Opting out of marketing will not stop essential non-promotional communications regarding your orders, support requests, return statuses, or account security.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, tracking scripts, and software development kits (SDKs) to maintain website operations, remember items in your shopping cart, save session preferences, analyze traffic flow, measure campaign conversions, and serve relevant advertisements.

  • Managing Cookies: You can disable or customize cookie settings via your internet browser settings. Note that disabling essential cookies may impact store functionality, cart retention, and account login stability.

11. DISCLOSURE OF INFORMATION

We do not sell your personal data for monetary consideration. However, we share relevant information with trusted partners to operate our business:

  • Service Providers: Logistics and courier firms, e-commerce platform operators, hosting providers, payment processing systems, customer support services, fraud prevention tools, marketing networks, and cloud infrastructure.

  • Legal Compliance: Public authorities, regulatory bodies, or legal entities when mandated by law, court order, tax audit, or legal proceedings.

  • Business Transfers: In the event of a merger, acquisition, restructuring, asset sale, or transfer of operations, customer databases may be transferred to the successor entity under equal privacy protections.

12. USER-GENERATED CONTENT & SOCIAL MEDIA

If you publicly post reviews, images, feedback, or tag Nayora on social media, you grant Nayora a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish that content across our website, marketing campaigns, product catalogues, and promotional materials. Please refrain from publicly posting information you wish to keep private.

13. DATA RETENTION

We store your personal data only as long as necessary to fulfill the purposes detailed in this policy, manage business operations, meet tax and accounting requirements, resolve legal disputes, and prevent fraud. Once data is no longer required, it is safely deleted, archived, or anonymized.

14. DATA SECURITY

We implement administrative, technical, and physical safeguards—including SSL encryption, secure servers, and access controls—to guard your data against loss, misuse, or unauthorized access. While we maintain industry-standard practices, no internet transmission or electronic database is 100% secure, and we cannot guarantee absolute data security. You remain responsible for keeping your account passwords safe.

15. CHILDREN’S PRIVACY

Our website and products are directed toward adults capable of forming legally binding contracts. We do not knowingly collect or solicit personal information from children under the legal age of majority. If we discover a minor has submitted personal data without valid parental/guardian consent, we will take prompt action to erase the data.

16. YOUR RIGHTS & WITHDRAWING CONSENT

Depending on applicable data privacy laws, you may have the right to access, update, correct, or request the erasure of your personal data held by us. You may also withdraw previously granted consent for processing.

  • Requests can be submitted directly to our support team.

  • Identity verification may be required prior to fulfilling data privacy requests.

  • Withdrawing consent may limit our ability to fulfill orders or provide specific account services.

17. THIRD-PARTY LINKS

Our site may feature links to external third-party platforms. Nayora does not control and is not responsible for the privacy policies, tracking mechanisms, or data handling practices of these external sites. We encourage you to review their policies prior to providing data.

18. INTERNATIONAL DATA TRANSFERS

Depending on our cloud infrastructure, service partners, and technology vendors, your data may be stored or processed in servers located outside your state or country of residence. By using our website, you consent to the secure transfer and handling of your data across international jurisdictions in accordance with this policy.

19. GRIEVANCE REDRESSAL & CONTACT INFORMATION

For questions, privacy inquiries, opt-out requests, or grievances regarding the processing of your personal information, please reach out through the following channels:

  • Email: connectwithnayora@gmail.com

  • Phone: +91 8700455838

20. POLICY UPDATES

Nayora reserves the right to amend, update, or revise this Privacy Policy at any time. Changes take effect immediately upon being posted on the website. We recommend checking this page periodically to stay informed about our privacy practices.